A Philippine travel scam that is prevalent in the tourist industry is the act of giving out commissions to its customers. This is done by brokers or middlemen, who in return would be paid a certain amount of money by the tourists who visit their office for the purpose of booking a foreign tourist’s tour, an airplane ticket or even a rental car. Such brokers and middlemen have no prior information about the tourist’s requirements and therefore cannot give a correct price quotation on the said services. They are also not obligated to provide any support when it comes to queries, cancellations or refunds. This in turn would leave the customer to suffer from financial loss.
To ensure that all customers who wish to book services with Philippine travel agents are given the same high quality service, the Department of Tourism has dispatched its own branch called the Philippine Traveler’s Bureau to oversee the country’s tourism industry. But despite its reassurances, a lot of foreign nationals still opt to book their services through third-party agents or the many travel advisory websites that feature a list of legitimate and licensed Philippine travel operators in the country. This is because they want to make sure that their holiday will go as planned without having to deal with any fraudulent activities. One of the ways that tourists can determine the credibility and legitimacy of a specific travel agent is to refer to the bureau’s website.
Aside from the lack of effective service and poor customer service, another major concern for foreign tourists is the mishandling of their baggage at the airport in Manila. Most of the travelers complain about how they were pressured or asked to remove their clothes, bedding and shoes upon arrival at the airport. When checking in, they found that they could not use the bathroom and some had to ask for help since the waiting room was very crowded. For this reason, the Philippine airport has implemented several security procedures and quarantine protocols to minimize the risks of encountering illness from traveling Filipino people.